Refund Policy

We want you to be happy with ProposalForge. If the product doesn't work for you, we'd rather give you a refund than keep your money. This policy outlines exactly when refunds are available and how to request one.

If you subscribe to any paid ProposalForge plan and are not satisfied within the first 7 calendar days of your subscription, you are entitled to a full refund.

Conditions

• →Your refund request must be submitted within 7 days of your initial subscription charge.
• →This applies to first-time subscribers only, not renewals or plan upgrades.
• →One refund per customer — the guarantee does not apply if you have previously received a refund.
• →Applies to monthly and annual plans.

What you get

• →Full refund of the amount charged, returned to your original payment method.
• →Refunds are processed within 5–10 business days depending on your bank or card issuer.
• →Your account will be downgraded to the Free plan after refund. Your data is not deleted.

After the 7-day guarantee period, refunds are not automatically issued but we evaluate requests on a case-by-case basis. We may issue a full or partial refund in the following circumstances:

• →Service outage: ProposalForge was unavailable for more than 24 consecutive hours during your billing period.
• →Billing error: You were charged incorrectly (wrong amount, duplicate charge, charge after cancellation).
• →Technical fault: A confirmed bug in our system prevented you from using core features you paid for, and we were unable to resolve it within a reasonable time.

Annual subscriptions are eligible for the 7-day guarantee on the initial purchase. Beyond 7 days:

• →If you cancel an annual plan, your subscription remains active until the end of the paid year. No partial refunds are issued for unused months.
• →Exception: If you cancel within 30 days of an annual renewal and have not used the service during that renewal period, contact us for a pro-rated refund review.

You can cancel your subscription at any time from your account settings. Here's what happens when you cancel:

• →Your subscription remains active until the end of your current billing period.
• →You will not be charged again after cancellation.
• →At the end of your billing period, your account is downgraded to the Free plan automatically.
• →Your proposals, settings, and data are not deleted when you cancel — only when you delete your account.

Refunds will not be issued in the following circumstances:

• →Violation of Terms of Service — accounts suspended for Terms violations are not eligible for refunds.
• →Free plan — the Free plan has no charges and therefore no refunds.
• →Chargebacks — if you initiate a chargeback with your bank, your account will be suspended immediately pending investigation. Chargebacks bypass our refund process and incur additional bank fees.
• →AI output quality — AI-generated proposals are inherently variable. Dissatisfaction with AI output is not grounds for a refund after 7 days, though we welcome feedback to improve the system.
• →Third-party costs — any costs you incur with third-party services (Upwork, Fiverr, etc.) as a result of using ProposalForge are outside our responsibility.

To request a refund, email us at billing@proposalforge.app with the following:

• →Your account email address
• →The date of the charge you're requesting a refund for
• →The reason for your refund request (optional for 7-day guarantee)

We aim to respond to all refund requests within 2 business days. Once approved, refunds are processed within 5–10 business days and will appear on your original payment method.

If you are located in the European Union, you have a statutory right to withdraw from a digital service contract within 14 days of purchase (the "cooling-off period") under the EU Consumer Rights Directive.

However, if you actively use the service (e.g. generate proposals) during the cooling-off period, you acknowledge that the service has been performed and the right of withdrawal may not apply to the portion of the service already consumed.

We voluntarily offer a 7-day full refund regardless of usage, which we believe exceeds the practical benefit of the cooling-off right for our service. EU users may still contact us to exercise their statutory rights.

• →Refund requests: billing@proposalforge.app
• →Response time: within 2 business days
• →Billing disputes: billing@proposalforge.app
• →General support: support@proposalforge.app